Shipping Methods and Rates:
We ship to continental U.S only
Free shipping for all orders over $50 and a flat shipping rate of $8.95 for orders under $50.
Orders are usually shipped within 48hrs, check your email with your shipment tracking number to check the progress.
We do not ship to APO or PO Boxes.
For all purchases made online, we do not ship outside of continental U.S.
If you are located in Canada you can find a local distributor here https://caronlab.com/distributors/
If you are interested in purchasing products outside of the U.S or Canada please contact [email protected]
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact customer service via Contact Us
Change Submitted Orders:
If you would like to change or add items to your order you will need to create a new order. Orders may not be cancelled.
Report Order Problem:
If you believe you have received damaged or incorrect goods, you must contact customer service via Contact Us within 48hours of receipt of the goods along with your order reference number.
A Caronlab representative will be in contact to discuss and resolve your query. If we do not receive notification within 48 hours, any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.
When goods have been ordered in error or as not expected, it is Caronlab policy not to accept returns. Your statutory rights are not affected.
Returns & Exchanges:
We go all out to make sure you are completely satisfied with your purchase of our Caronlab products. However, we understand that sometimes a return must be made, and we aim to ensure the process is as easy and hassle-free for our customers as possible.
We will gladly exchange your item within 7 days of receipt.
Guidelines for Returns & Exchanges:
- All packaging must be unopened and unused. Once the product packaging is opened, unfortunately, it can no longer be returned.
- Shipping charges are not refundable.
- The customer is responsible for shipping charges on returns.
- Contact Us prior to returning an item to ensure you are eligible
255 Great Arrow Ave, Suite 214
Buffalo NY 14207
NOTE: We request that you send your shipment with a tracking number to ensure proof of delivery. If there is no tracking number, we cannot assume any responsibility for lost, stolen or misplaced items. Retain your tracking number as we will be unable to refund or replace your order without proof of delivery.
Refund will always be issued to the same payment method to your originally purchase.
Please note refunds take 5-10 business days to appear in your account.
ALL SALES ARE FINAL
Please note that our Caronlab products are sold online to businesses and professionals, as well as schools and students. If you are not a student, school or Esthetician, we will not be able to accept any kind of return for issues with product performance or change of mind.
If you need more information about our return policy please feel free to get in contact via Contact Us with any questions you may have